1. Service Conditions

Customers must inspect and report any pre-existing damage before the service begins.

Splashify is not responsible for any personal belongings or valuables left inside the vehicle.

Services are provided using mobile service units at customer-selected locations.

2. Environmental & Legal Compliance

All services are conducted using mobile units in compliance with Dubai Municipality regulations.

Services are performed only at approved locations where mobile car wash operations are permitted.

Water usage and wastewater disposal comply with eco-friendly standards and all applicable environmental regulations.

3. Service Locations

Services may be provided at:

• Homes and villas
• Residential communities
• Workplace and company parking areas
• Other approved locations

Splashify reserves the right to refuse or cancel service at any location deemed unsafe, inaccessible, or non-compliant with applicable regulations.

4. Cancellation Policy

If an order is canceled or modified, the amount will automatically be credited to your Splashify Wallet for future use.

Credits are valid for 30 days from the date of issue.

Refunds to the original payment method or cash refunds are not provided.

5. Liability & Damage

• Splashify is not liable for any pre-existing, mechanical, or electrical defects in the vehicle.
• Splashify is not responsible for any damage resulting from faulty parts, poor vehicle condition, worn materials, aftermarket accessories, or previously repaired components.
• Any damage claim must be reported within 24 hours of service completion and is subject to inspection and verification by Splashify.
• Where damage is proven to have been directly caused by the negligence of Splashify staff during the service, Splashify’s liability shall be limited to a maximum of AED 1,000 per service.

6. Health & Safety

Customers must maintain a safe distance from the vehicle during the service.

Children and pets must be kept away from the service area at all times.

Any aggressive, abusive, or inappropriate behavior toward Splashify staff may result in immediate service cancellation without refund.

7. Licensing & Compliance

• Splashify operates in accordance with applicable laws and regulations in the United Arab Emirates, including Dubai Municipality requirements where applicable.
• All Splashify staff are trained to perform mobile car wash services in accordance with the company’s operating procedures and safety standards.

8. Payment Terms

Payments are accepted via mobile payment methods only, including card payments through the Splashify platform.

Payment must be completed in full before the service begins.

Any eligible refund will be issued as Splashify Wallet credit and cannot be returned to the original payment method.

9. Packages & Subscriptions

All prepaid packages must be used within the specified validity period, after which any unused services will automatically expire.

Unused services are strictly non-refundable and cannot be carried forward.

Subscriptions are strictly non-cancellable and non-refundable once activated.

No refunds, partial refunds, or account credits will be issued under any circumstances for unused services or remaining balance.

In the event that Splashify is unable to provide the service on the scheduled date due to operational issues or circumstances beyond its control, the service will be rescheduled to an alternative date, subject to availability.

Customers may request a temporary pause on their subscription by providing at least 72 hours’ notice before their next scheduled service. Pause requests are subject to Splashify’s approval and operational availability. Subscription validity will be adjusted only if the pause request is approved.

10. Splashify Wallet

Splashify Wallet is a digital wallet used to store service credits.

Credits may be used for future services only and cannot be exchanged for cash.

All credits are non-refundable, non-transferable, and valid for 30 days from the date of issue, after which they will automatically expire.

11. Weather Conditions

Services may be rescheduled or delayed due to severe weather conditions or circumstances beyond Splashify’s control to ensure safety and maintain service quality.

12. Acceptance of Terms

By booking or using Splashify services, you agree to be bound by these Terms & Conditions.